Carla Maxemous, PharmD
Medical Science Liaison
*The views and opinions expressed in this profile are those of the professional and do not necessarily reflect the official policies of their employer.
Tell us about your role
Medical Science Liaisons (MSL’s) are scientific experts that act as a regional point of contact for physicians for a particular therapeutic area or disease state. In addition, they inform physicians on a therapeutic's origin, research activities, product development, and safety. MSL’s also gather insight from the physicians that will ultimately guide company strategy.
What does a typical day look like?
Carla is currently a Medical Science Liaison at GSK Canada. As she describes, her path was atypical. After obtaining her PharmD, she participated in several internships within Market Access, Medical Information, and Pharmacy to learn more about the industry landscape.
If given the opportunity, do an internship, and learn more about pharma. Get insight into different companies and roles.
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Every day is different, but a typical week may be easier to describe. The biggest portion of my week is dedicated to meeting with healthcare professionals (HCP’s). I usually start my week preparing for these meetings by conducting in-depth research about what interests that HCP and learn about the conferences they have attended.
Next, I meet with each HCP to gather insights about their current struggles and interests. Afterwards, I log those insights internally, which helps inform our business strategy that ultimately helps improve the patient-HCP relationship.
What are the biggest challenges and rewards with your current role?
This may differ between MSL’s but personally, I would say the biggest challenge an MSL will face is building a valuable relationship with the HCP. This is the core of our job – we are challenged to really show the value we can bring to the relationship. There may be scenarios where there is a lack of clarity but we are dedicated to filling the knowledge gap and demonstrating the value that we can bring.
To me, the biggest reward is seeing the direct impact we can have on the HCP-patient process and once the strong relationship is built, the HCP will then come to you for advice because you are a trusted resource.
What would you tell candidates to highlight on their resume?
From my experience, research isn’t what employers are looking for. I come across resumes where publications and project lists are provided far too often. Spend time crafting the resume for the specific position.
What makes you stand out from everyone else who has the same experience? Address any volunteering, mentoring, not-for-profit, or internship experiences you may have. Heck – state that you have run a marathon! These experiences showcase your personality, which is important as an MSL when speaking to key opinion leaders (KOLs).
What advice would you give students who may be reluctant or nervous to network?
The first thing I would say is that you are not alone! There are many people in the same room as you who have similar reservations. It’s about getting out of your comfort zone and finding the best ways you can connect with people.
The more you do it, the more comfortable you will become, and the more likely you’ll find someone willing to help you that’s been in your shoes.
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